Refund policy
Overview
At Vasora.site, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on all eligible purchases.
By placing an order through Vasora.site, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To qualify for a return:
- Return requests must be submitted within 30 days of delivery.
- Products must be returned in acceptable condition.
- Proof of purchase is required.
- Items must not be intentionally damaged, altered, or misused.
Free Returns
We proudly provide free return shipping worldwide for eligible returns.
To begin a return, please contact:
Email:
mastersvanfleet83@hotmail.com
Phone:
(514) 600-5561
Our customer support team will provide complete return instructions.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
Approved refunds will be issued to the original payment method used during checkout.
Depending on your payment provider, refunds generally appear within 5–10 business days.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
We will investigate promptly and provide an appropriate solution.
Order Cancellation
Orders may be canceled before shipment.
After shipment, cancellations are unavailable, but eligible products may still be returned under this policy.